FAQ

What are the WaterH light indicators?

Hydration reminder: LED will displaying a breathing blue light
Charging = LED will displaying a breathing green light.
Charged = LED will displaying a solid green light.
Low on battery = LED will displaying a breathing red light.

 

Is WaterH dishwasher safe?

For the longevity and to maintain the built-in sensors and electronics, we highly recommend to avoid placing WaterH in the dishwasher. Hand wash will ensure your WaterH continuing to serve your hydration goals for years to come.

 

What is the TDS SmartScan?

Total dissolved solids (TDS) is a measure of the dissolved combined content of all inorganic and organic substances present in your water. WaterH’s Smart Scan technology helps measure and report on dangerous substances in your water so you never have to guess whether you’re drinking quality water.

Where do I see my water’s TDS level?

WaterH senses every time there is newly refilled water and automatically analyzes the water. This information gets instantly synced to the WaterH app whenever the bottle and your phone is within 5 meters of each other.

 

Is there warranty?

Yes! WaterH Smart Bottle comes with with a 1 year warranty.

 

What is the longevity of the sensors and how accurate are they?

The sensors have a minimum life expectancy of 3 years.

The TDS sensors are tested to have a 99% accuracy.
The water intake sensors have a 95%+ accuracy.

 

How far underwater can WaterH go?

The WaterH Smart Bottle can be submerged up to 1 meter in water for 30 minutes.

 

 

More questions?

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Free shipping on all North America orders

Free shipping on all North America orders

Orders are processed Monday through Friday in the sequence they are received. Handling time is 1-2 business days, Most of orders will be delivered within 2-8 business days.

30-days return or exchange

30-days return or exchange

If you're not fully satisfied with your first order from WaterH, no worries! Inform us within 30 days of receiving your product, whether it's a smart water bottle or a connected filter. We’re here to facilitate an easy return or exchange process, Please note that if the product is damaged due to the user's own reasons and cannot be resold, we do not support returns.

<strong>Important Note on Shipping Costs</strong>

Important Note on Shipping Costs

While we gladly cover the cost of return shipping, the original shipping cost(if any)is non-refundable. This applies even if you opted for free shipping during your order. In such cases, a deduction equivalent to the initial shipping cost will be applied to your refund. This policy ensures fairness across our customer base and supports our commitment to delivering quality service.