USA & Canada  

• Tracked shipping is free for orders $35USD and more
• Orders are processed Monday through Friday in the sequence they are received. Handling time is 1-2 business days 

International

• Unfortunately we will be pausing shipping services to countries outside the USA and Canada. This temporary measure is due to challenges we've faced, including delayed deliveries and misplaced shipments, which do not meet our service standards.
  
  We are committed to improving our international shipping capabilities, including exploring partnerships with leading couriers and optimizing our fulfillment networks. Our goal is to reintroduce international shipping services in the future, with improved reliability and speed.
  
  For further assistance or special inquiries, please reach out to us at hello@waterh.com

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Returns

At WaterH, we're committed to enhancing your hydration experience with our innovative products. We understand that sometimes a product might not be the right fit, and we've crafted our return policy to be as user-friendly and fair as possible, with a special mention for our PureSip product line.

🔄 Hassle-Free General Returns: If you're not fully satisfied with your first order from WaterH, no worries! Inform us within 30 days of receiving your product, whether it's a smart water bottle or a connected filter. We’re here to facilitate an easy return or exchange process, and we'll issue a full refund. Plus, we take care of the return shipping cost!

💧 PureSip Adapt: A Special Consideration:

• Opened Filters - Our Eco-Friendly Request: If you’ve opened your PureSip filter, we encourage you to keep it, avoiding unnecessary waste. Returning an opened filter isn’t eco-friendly, as it can't be resold for safety reasons. However, if you’re not satisfied, reach out to us for a refund. We may ask a few questions to learn from your experience, but rest assure we'll get you a refund processed.

📦 Important Note on Shipping Costs: While we gladly cover the cost of return shipping, the original shipping cost is non-refundable. This applies even if you opted for free shipping during your order. In such cases, a deduction equivalent to the initial shipping cost will be applied to your refund. This policy ensures fairness across our customer base and supports our commitment to delivering quality service.